Support and FAQ
1. Do I need to be connected to the
Internet when translating with Xanadu?
Yes, you need to be connected. Xanadu sends your
words, terms or texts to online dictionaries and online text
translation systems. It then presents to you all
found translations within a single web page.
The same applies when you search a
translator or a specialised glossary.
2. Xanadu does not display translation
results in the browser
Currently, Xanadu will only work if you have
Microsoft Explorer installed on your PC. Most PCs come with
Explorer preinstalled even if you are using Netscape, Opera or
any other browser. However, please note that some Windows
95 versions did not include Explorer by default.
3. Sometimes a small window pops up telling
me that Xanadu is updating its configuration. What is
this window for?
From time to time (once a day) Xanadu tries
to connect to the Foreignword.com server
and checks for new dictionaries, text
translation systems and language news. If there are any
changes then Xanadu automatically downloads the new
configuration, which is stored in a small text file. This
procedure is called "LiveUpdate".
If the download fails or the Internet connection
is not working, an error message will be displayed.
4. How do I download
the different language versions of Xanadu?
The single download file includes all four
language versions. When you are starting Xanadu for
the first time you will be prompted your language
5. What shall I do when I find a bug?
Please let us know! See below for more
6. What about an Apple Mac version?
Unfortunately, Xanadu does not run on
7. Does Xanadu spy my system?
No, Xanadu is not a "spyware". This means
that is it does not retrieve or transmit any personal
information from your PC other than those entered by you
during registration, plus your Windows version (98, NT, etc.)
and language. These data are not disclosed to any
I cannot start Xanadu - "Can't create
On some PCs the installation of Xanadu
fails. You will typically get an error message such as "Can't
create object". We are working on this problem and hope that
the next release will properly run on ALL PCs. Please contact
9. I have a problem after
If you upgrade Xanadu you may get an
error message when starting the tool. To avoid such
problems make sure that you upgrade exactly as
follows: completely exit Xanadu (no Xanadu icon must be
visible in the traybar), uninstall Xanadu from the
Windows control panel (Add/Remove software), install the new
10. I cannot register!
Error messages during
registration are probably due to the fact that you are
connected to the Internet via a proxy server. Please click
here to download a patch (1 kb). Save the file
to your disk and double click on it (it is a
small text file instructing Xanadu to stop asking for registration). However, some
functions including the LiveUpdate and the Links and Translators database will
not function correctly. We apologise for this inconvenience.
11. Xanadu locks up on my double screen
After starting Xanadu on a multi screen or multi
desktop system, the software seems to be stuck. If you are
using an older version of Xanadu then please right-click in
the system-tray window and open the configuration screen
to "release" Xanadu. Or, double-click on the Xanadu
icon in the system-tray bar. A big thank you to Odo M. for
Please send your questions or comments by e-mail
to: firstname.lastname@example.org or
submit them at our